Venus Noble South Sea Pearl Necklace

Dear Pearlilovers,

To ensure your pearl jewellery remains as beautiful as the day you purchased it, please follow these simple care tips:

• Keep pearls away from harsh chemicals like perfumes, hairsprays, and household cleaners.
• After wearing, gently wipe pearls with a soft, damp cloth to remove oils and residues.
• Have pearl jewellery restrung every few years to prevent breakage and ensure security.
• Do not wear pearls while swimming, shower or in any kinds of water.
• With proper care, pearls will retain their beauty for generation.

Thanks for shopping with us.

AT Pearlilova Team

Our Sevice of Care

Any pearly jewelry that you bought from AT Pearlilova Store, you are eligible to enjoy the following services from us:

Complementrary Restring: First year complementary free restring.

Upgrade on discount: Replace or upgrade the plain chain with 10% discount.

Custom Fitting and Adjustments: Adjusting the length of necklaces or
bracelets and ensuring a perfect fit for the customer

Educational Services: Offering guidance and tips on how to properly care for pear jewelry at home.

1. Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it within 7 days upon arrival of delivery for a full refund or exchange. Items must be in their original condition and packaging, unworn, and with all tags attached.

2. Non-Returnable Items

Custom or personalized items, as well as final sale items, are non-returnable.

3. Return Process

To initiate a return, please contact our customer service team at info@atpearlilova.com.au with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back. 

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 10 business days.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.