Refund policy
Returns and Exchanges
1. Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it within 7 days upon arrival of delivery for a full refund or exchange. Items must be in their original condition and packaging, unworn, and with all tags attached.
2. Non-Returnable Items
Custom or personalized items, as well as final sale items, are non-returnable.
3. Return Process
To initiate a return, please contact our customer service team at info@atpearlilova.com.au with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 10 business days.
6. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions about our shipping and returns policy, please contact us at info@atpearlilova.com.au. We are here to help and ensure your shopping experience is exceptional.